SHIPPING POLICY
Domestic Shipping (Within Nigeria)
The following options are available at checkout:
Standard Delivery
Ilorin: 1-3 working days
All other states: 2-10 working days
Next Day Delivery
Ilorin ONLY: Orders placed before 5pm (Mon – Fri) are delivered the next working day.
Same Day Delivery
Ilorin ONLY: Orders are delivered on the same day.
Important Notice:
Orders may take up to 2 working days to process during busier periods.
We do not deliver on weekends or public holidays.
Customer Unavailability For Delivery
Please note: If customer is unavailable to receive package despite having been pre-notified by courier, Bond Kind will not be liable for replacement cost of any damaged temperature sensitive items resulting from the eventual delay of reaching the customer with the package.
International Shipping
International Orders
International orders (outside Nigeria) may be subject to tariffs, taxes, duties and other fees per the destination country’s laws and regulations. These charges are not included in the price at checkout and you will be required to pay these charges upon delivery.
REFUND & RETURN POLICY
Do you offer Refunds or Exchange?
Due to hygiene reasons we cannot accept exchanges or returns on non-faulty items so please choose carefully.
How do I change or cancel my order to get a refund?
In an effort to ship out your products efficiently, we immediately begin processing your order as soon as it is placed. Unfortunately, once orders are submitted, they cannot be cancelled or modified.
A product in my order arrived incomplete or damaged, what should I do?
If you selected DELIVERY at checkout: Please contact us immediately on +234 706 052 6539 (call/SMS/WhatsApp) or email hellobondkind@gmail.com. Issues must be reported to us within 10 working days (from date of delivery). Any issues reported after this time will unfortunately not be valid, except in extraordinary cases.
If you selected PICK UP at checkout: if you arrange for collection of your order by a 3rd party delivery company and your order is damaged in transit, Bond Kind will unfortunately not be liable for any damages incurred.
I typed the wrong address and need to change it
If you selected DELIVERY at checkout: Please contact us immediately on +234 706 052 6539 (call/SMS/WhatsApp) or email hellobondkind@gmail.com.
However, once orders are processed, they cannot be cancelled or modified. Where a wrong address is provided, and items are undeliverable at first attempt, you will be charged for a second delivery attempt.
Can I exchange my items purchased from any stockist?
Unfortunately, Bond Kind cannot facilitate returns or exchanges of items purchased from anywhere other than bondkindskin.com. Please contact the retailer directly.